Laila Medina
Skills
Python
PowerShell
Wireshark
Linux
Windows 10/11
Cybersecurity Frameworks (NIST, CIS Controls)
MS Office / 365
Multi-Factor Authentication
VMware and Hyper-V
Certifications
- CompTIA Security+ - May 2025
- Cisco Certified Support Technician: Cybersecurity - February 2025
- Information Technology Specialist: Cybersecurity - March 2025
- Information Technology Specialist: Network Security - April 2025
- University of Michigan: Python Data Structures - December 2021 (Online edX.org)
Languages
Spanish - Native
English - Fluent
Work Experience
Cox Communications - Virginia Beach, VA
Sales Representative · September 2025 - Present
- Provide daily front-line support to resolve end-user authentication and web application access incidents.
- Process service requests for hardware upgrades and equipment swaps to ensure smooth system transitions.
- Communicate technical steps clearly to customers to achieve rapid problem resolution.
Education
-
Green Run Collegiate
Virginia Beach, VA
Graduation: June 2025
GPA 3.5
-
Advanced Technology Center (ATC)
Virginia Beach, VA
August 2023 - June 2025
INFORMATION TECHNOLOGY (IT) & CYBER FOUNDATIONS
NETWORK ADMIN & CYBER SECURITY DEF II
Radford CTF
US Cyberpatriot Challenge
George Mason Cyberslam 2025
STEAM Trifecta 2025
Collaborated in cross-functional teams during technical simulations to perform workflow assessments and evaluate system vulnerabilities.
Accomplishments
RFID Scanner - Advanced Technology Center project
- Built an RFID door access system and coordinated the project implementation.
- Developed and executed system test plans to evaluate hardware functionality and ensure optimal system utilization.
Aptitudes
Organization
Critical Thinking
Work Ethic
Teamwork
Adaptability
Creativity